Adam has lived with chronic and debilitating pain from a serious car accident since 2011. He is virtually immobile and requires daily assistance. On top of his physical impairments, he has a brain injury that makes it difficult to convey to doctors any medical or psychological issues he is experiencing.
Adam’s appointed case manager was not treating him with the respect he deserved. The inadequate care he was receiving made it impossible for him to keep a positive attitude. In short, the case manager’s uncaring demeanor was bringing him down and hindering his recovery. Adam needed a case manager who would treat him with kindness and compassion, not like he was a burden.
The care and concern shown by Adam’s new case manager from Expert Health Management had an immediate effect on his wellbeing. Although he still had bad days, his outlook began to change for the better. Besides having the knowledge and expertise needed to speak for Adam during medial appointments, his EHM case manager truly cared about Adam, even going so far as to calling him family.
Adam looks forward to the interactions with his case manager. He can now approach life the way he prefers—with a sense of humor instead of anger and frustration. Adam can rest assured his needs are being met, and that every single aspect of his care is taken care of by people who are knowledgeable, capable, and, above all, compassionate.
“Alyson is a remarkable woman… I can say if it wasn’t for her, I don’t know where I’d be.”
“There are some things I can’t get out right… I tell her what’s going on with me and she puts it in a way the doctor can understand.”