Chuck had been managing his own case since his accident in the 1980’s. After twenty plus years, he was no longer able to do the research and follow up necessary to order, coordinate and receive the care, medical equipment and supplies he needed in a timely manner.
When the insurance claims adjuster Chuck had been working with retired, and his replacement became overloaded, that’s when Chuck decided he was ready for help. He had been managing both the insurance and health aspect of his care and needed a case manager with both medical knowledge and insurance expertise to take over.
After hearing about Expert Health Management in 2003, Chuck decided to give them a try. His EHM case manager got to work immediately, getting Chuck whatever he needed. Additionally, his EHM case manager got Chuck another home modification evaluation and, making sure to be part of the evaluation team, made suggestions on which layout would improve his everyday living the most.
Chuck has been dealing with his medical care for so long, that there wasn’t much he didn’t know about his condition or treatment. Expert Health Management respectfully listened to Chuck while also asking his doctors the questions he had never thought to ask. By providing a safety net he could trust, Chuck is now free to concentrate on living his life, not having to worry about researching, coordinating and following up on his care.
“If I had a surgery or a specific procedure, a couple of them [EHM Case Managers] showed up to make sure things went well. That was unexpected on my part. I didn’t know they were going to come and make sure things went well.”
“I’ve dealt with three of their case managers and all three have done good jobs… and I’m not an easy person to please.”