Story:
Joe suffered a fractured skull at the age of 14. After being dropped from his father’s insurance when he turned 21, Joe had no case manager until the age of 31. Joe’s mother fought with the insurance company to get his claim reopened during that time, to no avail.

Challenge:
Although his injury had been diagnosed, Joe was not receiving the proper treatment, leaving him frustrated, angry and unable to cope. Both Joe and his mother were overwhelmed and exhausted. They knew they did not want a nurse care manager provided by the insurance company. However, not having been able to gain traction with Joe’s care for years, they were desperate for someone to step in and help.

Solution:
Alyson, an EHM case manager with [XX years insurance experience], became Joe’s healthcare advocate in [Year]. She wasted no time getting him the right treatment and care. When it came time to go to court to get Joe’s claim reopened, Alyson was there by his side, with the knowledge, expertise and steadfast commitment needed to help get Joe’s case back on track.

Result:
With the unwavering guidance, care and concern from Alyson, Joe lives a happier, more productive life. She has gone above and beyond to create the opportunities Joe needed to achieve success on his own terms. Today Joe is well adjusted and better able to cope with the world around him and his mother is no longer overwhelmed with the Joe’s care, making for a happier, healthier quality of life for both.

“We didn’t know where to go, what to do, where to start… She [Alyson] took it ALL over… I had no worries after she took over.” ~ Mom

“It gives us the peace of mind to be able to sleep at night… My mom had so much on her plate trying to organize everything. It’s just great having them there to help… it helps so much.” ~ Joe